
It's Big C's birthday in a few days and I went to buy him the new iPod classic. First I went to BJ's and picked up that big old piece of cardboard that they have out on the floor with the picture of your Ipod on it, that you then have to take and get scanned and pay for before you finally pick up your merchandise.
So I scanned and paid for it and when I went to the merchandise pick up they said they didn't have any left.
I wanted to spew all manner of obscenities at the lady such as "Well why the hell is the cardboard cutout available for me to pick up on the floor if you don't have it in stock? It's not like the item was stolen as you don't have them on the floor". "Or why when it was scanned at the cashier didn't it flag that you don't have any!" "Or why after you took my money, then turned around and said "Oh sorry we don't have it" can't you give my money back immediately".
But with age has come wisdom and I now know that the people that work behind the desk are just robots and can only do what is asked of them, and nothing more. They are not trained to have reason, or make changes when reasoning is lacking, they are not trained to even apologize on behalf of their company....they're just happy to have a job and that's where it begins and ends.


I wish Michael Moore would do a documentary on this, I'd love to see him walking across the street with his BJ's IOU in hand to buy something at Costco...I mean he could reassure Costco that BJ's is a reputable company and that he's sure they'll honor the IOU!!


The only grace I see from this is that the ipod was $15 cheaper at Costco then BJ's....but by the time all is said and done I'm sure it will cost everyone involved more than $15 worth of work!
I can see some fat cat banker sitting there smoking a cigar calculating all the interest they'll make on keeping my and others money over night and it truly disgusts me!
Yes they are quick to take your dosh but not keen to give it back!
ReplyDeleteWhat a rubbish sales system. I'd write and complain about it and tell them I'd never shop there again.
I like Argos here, where you can check out which is the nearest shop with stock (actual stock not cardboard bits), reserve an item online and then hop in to collect it. It saves so much time especially at Christmas when you can be wandering round trying to find who has stock at the cheapest price.
Honey you know I work for one of the Big Banks and - THEY SUCK!
ReplyDeleteHappy early B-Day Big C!